Language is Action
A commitment is a pledge, a bond between two or more people. When you make a commitment, you aren’t just giving your word; you’re agreeing to take action. Every family, every friendship, every community and certainly every organization is a network of commitments. In business, the more rigorous the commitments, the more effective the organization—in customer satisfaction, safety, employee satisfaction and profitability.
Commitment conversations are operational tools by which leaders coordinate action and measure results. Through our commitments, we are affecting change and shaping new realities.
Promises, Offers, Requests, Oh My
As leaders who inspire and coordinate action, we use written and spoken conversation as our primary tools for establishing, tracking and fulfilling commitments. In our commitment conversa- tions, we use three types of social constructs: offers, requests and promises.
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